Customer service levels in South Africa aren’t what they used to be, or so we’ve heard. We have a choice, to grow and become wealthy, dispensing with the customer support that makes us who we are; or continuing to operate at the same size so that we can so enjoy our work and live lives of intrinsic wealth. Only investors, wanting to make money only, are happy to sit behind desks and count their profits.
So many moving companies grow, leaving owner-managers behind desks, no longer hands-on and in touch with their customers’ needs. Although we can’t always be at every move for the entire duration, we can still provide local on-site support at all for the day. Naturally, we can be present for loading for long-distance moves, but the way we treat our people is what makes our teams love the work too.
Customer service:
- Customer service, follow-ups and keeping in touch
- Making it easy – surveys, pics, etc. instead of paperwork
- Getting to know the individual needs of each household
Customer support:
- Finding ways to lower quotations, finding best value for money
- Including services such as disconnecting washing machines, etc.
- Delivering and collecting boxes, providing free advisory services
Naturally, we also offer:
- Self-storage
- Dismantling and re-assembly
- Packing and unpacking services
Going further:
- Cleaning service, curtain hanging, etc.
- Minor renovations, installations, builds, etc. before occupation
- Painting and refurbishing homes to enhance resale value
- Full ‘flipping’, with interior design and styling
- Emotional and psychological support for those facing daunting life changes
We have had clients who require more, such as the bereaved, disabled and aged, who might require personal support through the process, counselling, assistance with pets, etc. With a change management ‘guru’ on the team, anything can be tackled, we just need to know how we can make the process easier for each family.
Moving home is right up there in the top category of stressful life events. Whether you just need a referral to a support resource, or someone to listen to you, we’re very aware of the disruption that comes before, during and after a move. We provide guidelines on the needs of children, pets, those with compromised immunity and other challenges.
We move you in more ways than one, and don’t just move your furniture… We welcome your comments and suggestions on how we can do even better in future, please drop us a line or two.